Refund policy

All sales are final, with narrow exceptions below. Because opened items can't be verified as unaltered once returned, we do not accept returns for buyer's remorse or a change of mind.

We will make it right if: your order arrived damaged in shipping, you received the wrong item, or the item received is clearly not as described in the listing.

How to request: Contact us within 48 hours of delivery with your order number and photos of the item and packaging. We'll review and resolve valid claims via replacement, partial refund, full refund, or store credit, at our discretion.

Support Email: support@itzyla.com

Sealed product: Once opened, sealed product cannot be returned unless it arrived damaged or defective.

Trade-ins / Sell to Us: Store credit issued through our trade-in program is final once issued.